Refund policy

Refund and Return Policy

Last updated: 25 October 2026

We want you to be satisfied with your order. If something is not right, contact us and we will put it right.

30-day return window

You may request a return within 30 days of delivery for any reason. To start a return, email us at support@diechistore.com with your order number and the reason for the return. We will reply with instructions.

Item condition

Returned items should be unused, in their original packaging, and include all accessories and parts. Items that arrive damaged or defective are covered separately below and do not need to be in resalable condition.

Who pays return shipping

Damaged, defective or incorrect item: we cover it. Send a photo with your message and we will arrange a replacement or a full refund, and in most cases we will not ask you to ship the item back.
Change of mind: you cover the cost of return shipping, and we recommend a tracked service because we cannot refund a return that does not arrive.

Refunds

Once we receive and inspect your return, we will email you to confirm approval. Approved refunds are issued to your original payment method within 5 to 10 business days. Your bank or card issuer may take additional time to post the credit. Original shipping charges are refunded when the return is due to our error or a faulty item; for change-of-mind returns, the original shipping charge is not refunded.

Exchanges

If you would like a different item or a different option, the fastest route is to request a refund for the original order and place a new order.

Orders that cannot be cancelled

Because our products ship directly from our fulfilment partner, an order can only be cancelled before it is dispatched. If you need to cancel, email us immediately and we will confirm whether the order can still be stopped. Once dispatched, the 30-day return window applies.

Late or missing deliveries

If tracking shows no movement for an extended period, or your parcel has not arrived well past the estimated delivery window, contact us. If a parcel is confirmed lost in transit, we will replace it or refund you in full at no cost to you.

Consumer rights

Nothing in this policy limits any statutory rights you have under the consumer law that applies where you live, including any mandatory right to cancel or return within a minimum period.