Privacy policy

Privacy Policy

Last updated: 25 October 2026

Diechi Store ("we", "us", "our") operates this store and website, including all related information, content, features, tools, products and services, to provide you with a curated shopping experience (the "Services"). Our store is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use and disclose your personal information when you visit, use or make a purchase through the Services, or otherwise communicate with us. By using the Services you agree to this Privacy Policy.

Information we collect

We collect information you give us and information collected automatically when you use the Services.

  • Information you provide: name, email address, shipping and billing address, phone number, order details, and any message you send us. We do not receive or store your full payment card number.
  • Payment information: your card or payment details are collected and processed directly by our payment processors (for example Shopify Payments, PayPal, or another provider shown at checkout). Their handling of your data is governed by their own privacy policies.
  • Information collected automatically: IP address, browser and device type, operating system, pages viewed, referring URL, and the dates and times of your visits, collected through cookies and similar technologies.
  • Order and support history: what you bought, delivery status, returns, and any support correspondence.

How we use your information

  • To process, fulfil and deliver your orders, including taking payment, arranging shipping, and handling returns or refunds.
  • To communicate with you about your order, and to respond to questions and support requests.
  • To send marketing messages where you have asked for them. You can opt out at any time using the unsubscribe link in any email.
  • To measure and improve the Services, including understanding which pages and campaigns bring visitors to the store.
  • To detect fraud, secure the store, and comply with legal obligations, including tax and accounting requirements.

Cookies and similar technologies

We and our partners use cookies, pixels and similar technologies to remember your preferences, keep your cart working, and understand how the store is used. Notably, we use advertising and analytics tools that may include the Meta (Facebook and Instagram) pixel and Google Analytics. These tools can set cookies and receive information such as your IP address, device identifiers, and the pages or products you viewed, and they may combine that information with data they already hold about you. You can control cookies through your browser settings, and you can adjust your advertising preferences through the settings of the relevant platform. Blocking some cookies may affect how the store works.

When we share information

We do not sell your personal information. We share it only as needed to run the store:

  • Shopify, our ecommerce platform, which hosts the store and processes order data on our behalf.
  • Payment processors, to take payment and to manage refunds and chargebacks.
  • Shipping and fulfilment partners, to deliver your order and provide tracking. Our products are shipped directly from our manufacturing and fulfilment partners, so the minimum information needed to deliver your parcel (name, address, contact details and order contents) is shared with them for that purpose.
  • Advertising and analytics providers (such as Meta and Google), to measure the performance of our marketing and to show relevant advertising.
  • Service providers that help us operate the store, including email and customer support tools.
  • Legal and safety: where we are required to do so by law, or where it is necessary to protect our rights, our customers, or the public.

International transfers

We sell to customers in the United States. Our business is based in Argentina, and our products are manufactured and shipped from China by our fulfilment partners. Your information may therefore be transferred to, stored in, and processed in countries other than the one you live in, including Argentina and China. Where required, we use appropriate safeguards for those transfers.

Retention

We keep your personal information for as long as needed to provide the Services and for the periods required by law, including tax and accounting rules. After that we delete or anonymise it. You can ask us to delete your information as described below, and we will do so unless we are required to keep it.

Your rights

Depending on where you live, you may have the right to:

  • access the personal information we hold about you;
  • ask us to correct information that is inaccurate;
  • ask us to delete your personal information;
  • ask us to stop or limit certain uses, including marketing, or to object to processing;
  • obtain a portable copy of your information;
  • opt out of targeted advertising, and of any "sale" or "sharing" of personal information as those terms are defined under the California Consumer Privacy Act as amended by the CPRA. As noted above, we do not sell your personal information in the ordinary sense; we do share information with advertising partners, and you can limit this through your cookie settings and the platform controls described above.

To exercise any of these rights, contact us at the address below. We will verify your request and respond within the period required by applicable law. You will not be discriminated against for exercising your rights.

Children

The Services are not intended for children, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, contact us and we will delete it.

Security

We take reasonable measures to protect your personal information, including encrypting the connection to the store with TLS. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Not medical advice

Our products are general wellness and support products. Nothing on this store is medical advice, and our products are not intended to diagnose, treat, cure or prevent any disease. If you have a medical condition, consult a qualified healthcare professional.

Changes to this policy

We may update this Privacy Policy from time to time. The revised version will be posted here with a new "Last updated" date.

Contact us

For any question about this Privacy Policy or your personal information, or to exercise your rights, contact us at:

Diechi Store
Email: support@diechistore.com
Website: https://diechistore.com